Global User Conference 2012
After the success of last year’s event, we are delighted to announce we are holding the 2012 VMware Service Manager Global User Conference at the prestigious Woodlands Park Hotel in Surrey.
This year’s event has been designed to give you an insight in to the Product Roadmap for the year ahead. The highlight of the day’s programme will be an inspirational keynote speech from the successful entrepreneur and best-selling author – Mike Southon.
The one-day event will also include educational and thought-provoking presentations from the industry’s leading experts and is packed-full of something for everyone so, ensure that you book your place as soon as possible with the Marketing Team at marketing@alembagroup.com or on 0203 479 7900.
Customer Survey Plus+
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The Alemba Customer Survey allows you to get feedback on the quality of service your team is delivering. The Survey module will take a sample of customers who have logged calls with the service desk and send them an email with a link to the survey pages. The Alemba Customer Survey differs from the standard Infra module in a fundamental way: all survey web pages are built dynamically from values in the database. Through the standard Infra Administration screen, you set up survey questions and possible responses. These are saved in the database and are used to dynamically build the web pages. In addition, the Alemba Customer Survey records historical snapshots of the survey so you always know what response was given to which question – even if you change your survey at a later date. |
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